Frequently Asked Questions

Vernix is an AI assistant that joins your video calls. It connects to your tools (Slack, Linear, GitHub, CRM) and answers questions with live business data during the call. It also transcribes conversations, generates summaries, and extracts action items automatically.

Vernix supports Zoom, Google Meet, Microsoft Teams, and Webex. Paste the call link and the agent joins automatically.

The voice agent listens during your call and responds when addressed by name. It searches through call transcripts and your knowledge base to give accurate, context-aware answers. It only activates when you speak to it, so it stays quiet until needed.

Silent mode lets the agent join your call without any audio presence. Instead of responding by voice, it monitors the transcript and replies via the call chat when mentioned. Useful for calls where a voice agent would be disruptive.

Yes. The free plan gives you 30 minutes of silent calls per month with transcription, summaries, action items, and RAG chat. No credit card needed, no time limit — it's free forever.

When you upgrade to Pro, you get a 14-day trial with full Pro features and 90 minutes of call time (voice or silent). After the trial, your subscription activates automatically. You can cancel anytime during the trial.

Pro is €29/mo and includes €30 of usage credit. Voice calls cost €3/hr. Silent calls cost €1.50/hr. Most users stay within the €30 credit and pay a flat €29/mo. If you go over, you only pay for the extra usage. You can set a monthly spending cap to avoid surprises.

Call time is the main usage metric. A 1-hour voice call uses €3 of credit. A 1-hour silent call uses €1.50. Post-call chat, summaries, and action items are included at no extra cost. Your €30 monthly credit covers roughly 10 hours of voice calls or 20 hours of silent calls.

Yes. Upload PDF, DOCX, TXT, or Markdown files to your knowledge base. Documents are processed and made available to the agent for context-aware answers. You can also upload documents scoped to a specific call.

MCP (Model Context Protocol) lets you connect external tools to Vernix. You can expose your call data to tools like Claude Desktop or Cursor, and connect external MCP servers to give your agent access to additional capabilities. Available on Pro.

All data is scoped to your account — no one else can access your calls, transcripts, or documents. Transcripts are stored in a vector database for search, and documents are stored in encrypted object storage. We never share your data with third parties.

By default, Vernix records the call audio and stores it securely so you can play it back later. You can disable recording per meeting by toggling 'No Recording' when creating a call. When recording is disabled, only the text transcript is stored.

Yes. You are responsible for obtaining consent from all call participants. Recording laws vary by jurisdiction. We recommend informing participants that an AI assistant will be joining the call.

Yes. Export individual calls as PDF or Markdown, or bulk export all calls as a ZIP archive. Your data is always yours.

Vernix connects to tools like Slack, Linear, GitHub, Jira, and more via MCP (Model Context Protocol). Once connected, the agent can pull live data from these tools during your call. For example, ask 'What are the open tickets in Linear?' and get an answer in real time. Connect integrations in Settings → Integrations.

Yes. The REST API lets you create meetings, control the agent, fetch transcripts, manage tasks, and search across your data programmatically. There's also an MCP server for AI assistants like Claude Desktop and Cursor. API access requires a Pro plan. See the full documentation at /docs.

Yes. Use the API to create a meeting, join the agent, and retrieve summaries and tasks automatically. You can also use the MCP server to let AI assistants like Claude manage your meetings directly. The API supports creating and joining in a single call with the autoJoin option.

You fall back to the free plan. Your existing calls, transcripts, and documents stay accessible (read-only for anything over free limits). You can export everything at any time. Re-subscribe whenever you want — nothing is deleted.