Terms of Service

1. Acceptance of Terms

Vernix ("the Service") is operated by Nyxone OÜ (registry code 16172329, VAT ID EE16172329), registered at Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia. By accessing or using the Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

Vernix is an AI-powered meeting assistant that joins video calls (Zoom, Google Meet, Microsoft Teams, Webex), transcribes conversations, generates summaries, and provides AI-powered question answering. The Service relies on third-party sub-processors including Recall.ai for call capture, OpenAI for AI capabilities, and Railway for hosting. The availability and functionality of the Service is dependent on the continued operation of these third-party services.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account. You agree to notify us immediately at hello@vernix.app upon becoming aware of any unauthorised use of your account.

4. Recording Consent and Acceptable Use

The Service records video of meetings by default and stores recordings for up to 90 days, after which they are automatically deleted. You may disable recording storage on a per-meeting basis before the meeting starts. Even when recording storage is disabled, the Service still processes audio for real-time transcription and summary generation.

You are solely responsible for complying with all applicable laws regarding the recording and transcription of conversations, including but not limited to obtaining informed consent from all meeting participants before using the Service. Many jurisdictions require all-party consent for recording. Failure to obtain required consent may result in civil or criminal liability for which Vernix bears no responsibility.

You agree not to use the Service:

• For any unlawful purpose or in violation of any applicable law.
• To record or transcribe conversations without the consent required by applicable law.
• To transmit harmful, threatening, abusive, or otherwise objectionable content.
• To attempt to gain unauthorised access to, interfere with, or disrupt the Service or its infrastructure.
• To deploy automated tools (bots, scrapers) on non-API portions of the Service.
• To reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service.

5. Fair Use and Service Limits

Each plan is subject to published usage limits, including meeting minutes, knowledge base storage, API request quotas, and concurrent meeting caps. The free plan includes a fixed monthly allowance of silent meeting minutes. Paid plans include a monthly usage credit that covers meeting time at published per-hour rates. Usage beyond the included credit is billed as overage at the same per-hour rates. Credits do not roll over between billing cycles.

You may set an optional monthly spending cap to limit overage charges. If a spending cap is reached, the current meeting will be allowed to finish, but new meetings cannot be started until the next billing cycle or the cap is raised.

All plans are subject to anti-abuse limits on the number of meetings per month. These limits are set well above normal usage and exist to prevent automated misuse. You may not use the Service in a manner that places disproportionate load on our infrastructure or that of our sub-processors — for example, running an excessive number of concurrent meeting bots, recording calls continuously around the clock, or programmatically creating meetings at a volume inconsistent with normal human use.

We reserve the right to define, publish, and update specific usage thresholds at any time. If your usage materially exceeds fair-use limits, we will attempt to notify you and work towards a resolution before taking action. However, we may throttle, suspend, or terminate access to the Service at our discretion if excessive usage threatens service quality for other users or results in unsustainable costs.

6. API Access and MCP Server

The Service provides a public REST API and MCP (Model Context Protocol) server for programmatic access to your meeting data, transcripts, tasks, knowledge base, and agent control. API access requires a Pro plan and authentication via API keys generated in your account settings.

API keys are secrets. You are responsible for keeping them confidential and secure. Do not share API keys in public repositories, client-side code, or with unauthorized parties. You are liable for all actions performed using your API keys. If you believe a key has been compromised, revoke it immediately in your account settings.

API usage is subject to per-key rate limits and daily request quotas as published in our API documentation. We may throttle or block requests that exceed these limits. Automated access must respect rate limit headers returned in API responses.

The MCP server allows AI assistants (such as Claude Desktop, Cursor, and similar tools) to access your Vernix data on your behalf. By connecting an AI assistant to the Vernix MCP server, you authorize that assistant to read and modify your meeting data, tasks, and knowledge base within the limits of your plan. You are responsible for the actions performed by any AI assistant connected to your account.

7. AI-Generated Content Disclaimer

The Service uses artificial intelligence to produce transcripts, summaries, action items, and voice-agent responses. AI-generated outputs may be inaccurate, incomplete, or misleading. You acknowledge that such outputs are provided for informational purposes only and do not constitute professional, legal, medical, or financial advice. You are responsible for reviewing and verifying all AI-generated content before relying on it.

8. Third-Party Platforms, Sub-Processors, and Integrations

The Service integrates with third-party video conferencing platforms (Zoom, Google Meet, Microsoft Teams, Webex) and relies on sub-processors as described in our Privacy Policy. We do not control and are not responsible for the availability, accuracy, or policies of these third-party services. Your use of third-party platforms is governed by their respective terms of service. We disclaim all liability arising from the operation, downtime, or policy changes of any third-party platform or sub-processor.

The Service may also connect to user-enabled third-party integrations (including MCP servers) via OAuth credentials, API keys, or other authentication methods you provide or approve. By connecting an integration, you instruct us to access and process data from that service, and to send data to that service when requested by you or your configured workflows.

• You are responsible for selecting integrations, reviewing and approving requested permission scopes, and ensuring you are authorised to grant access for the relevant third-party account or workspace.
• You remain responsible for actions performed through connected integrations, including reading, creating, updating, or deleting third-party data via the Service.
• Integration availability and behavior may change at any time due to third-party outages, API changes, policy updates, token expiry, revocation, or rate limits. We do not guarantee uninterrupted access to any integration and disclaim liability for such third-party changes.

9. Intellectual Property

You retain all ownership rights in your content, including meeting recordings, transcripts, uploaded documents, and any data you provide to the Service. You grant Vernix a limited, non-exclusive licence to process your content solely for the purpose of providing and improving the Service. Vernix retains all rights in the Service itself, including its software, design, branding, and proprietary algorithms.

10. Fees, Pricing, and Plan Changes

The Service offers a free plan with limited usage and a paid Pro plan. The Pro plan includes a base monthly subscription fee and a usage credit. Meeting time consumed beyond the included credit is billed as overage at published per-hour rates. All fees — including base subscription and overage charges — are stated on our pricing page and are non-refundable except where required by applicable law.

Subscription payments are processed by our billing provider (Polar.sh), which acts as merchant of record. Overage charges are invoiced at the end of each billing cycle based on actual usage.

We reserve the right to change pricing, usage rates, included credit amounts, or the features included in any plan at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' prior notice via email or in-app notification. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

New users receive a free trial of the Pro plan with a limited allowance of meeting minutes. The trial activates on signup and expires after the stated duration or when the trial minutes are exhausted, whichever comes first. After the trial, the account reverts to the free plan unless the user subscribes to Pro.

Free plans, trials, and promotional offers are provided at our discretion and may be modified or discontinued at any time without prior notice.

11. Data Processing and Privacy

Your data is processed in accordance with our Privacy Policy, which describes the personal data we collect, the legal bases for processing, sub-processor arrangements, international data transfers, retention periods, and your rights. By using the Service, you acknowledge that your data — including meeting audio and transcripts — will be transmitted to and processed by our sub-processors (Recall.ai, OpenAI, Railway, Sentry) in the United States.

Meeting recordings are automatically deleted after 90 days. You may also delete individual meeting recordings at any time by deleting the meeting. When a meeting is deleted, all associated data — including recordings, transcripts, and summaries — is removed from our systems and third-party sub-processors.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Vernix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service. In any event, our total aggregate liability shall not exceed the amounts you have paid to Vernix in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vernix, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including recording consent laws; or (d) your infringement of any third-party rights.

14. Suspension and Termination

We may, at our sole discretion and without liability, suspend or terminate your account and access to the Service, with or without notice, for any of the following reasons:

• Breach of these Terms, including the Acceptable Use or Fair Use policies.
• Exceeding fair-use limits after a reasonable opportunity to remedy.
• Non-payment of applicable fees.
• Conduct that we reasonably believe is harmful to other users, our infrastructure, or our sub-processors.
• A request or order from a law-enforcement or regulatory authority.
• Extended periods of inactivity (90 days or more for free accounts). Data for inactive accounts may be archived after 90 days and deleted after 180 days, with prior email notice.

You may cancel your subscription or delete your account at any time through the Service. If you cancel a paid subscription, your account reverts to the free plan. Existing data above free-plan limits becomes read-only for 30 days, after which it may be archived. Upon account deletion — whether by you or by us — your data will be removed in accordance with the retention schedule described in our Privacy Policy. Sections 7, 9, 12, 13, and 15 survive termination.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of Estonia. If you are a consumer habitually resident in the European Union, you additionally retain the protection of mandatory provisions of the consumer-protection laws of your member state of residence.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on the Service and updating the "Last updated" date above. Continued use of the Service after such changes constitutes acceptance of the revised Terms.

17. Contact

For questions about these Terms, contact us at hello@vernix.app.